At Softsys Infotek Solutions, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation.
Not Satisfied? Let us know!
If you're not satisfied with the service, simply email email@example.com. All help tickets are reviewed by members of the Senior Management and personally responded within 24-48 hours.
If for any reason the User's payment request is not successful, the User must contact us by email, phone mentioned on the website quoting all relevant details i.e. Name of the Registered user, Primary Mail id, Mobile no, Student ID, Time & Date of unsuccessful transaction, amount , mode of payment used , within 7 days of such failure , requesting for a refund. Upon receipt of such email request Softsys Infotek Solutions will process the same and if claim is found correct ; refund the amount within 10 working days in the same form as the original payment type.
Refund request can be initiated through firstname.lastname@example.org. All refund requests must be made within 60 days of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
Change of Service
If you want to change the service you ordered for a different one, you must request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your Softsys Infotek Solutions account. You can use the balance credit for any other Softsys Infotek Solutions service.
Softsys Infotek Solutions shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by Softsys Infotek Solutions - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, earned fee would be applicable. In case of change of service, the standard deduction would not be applicable.